Welcome to our Frequently Asked Questions page! Here you will find information about shopping for Mardo MOTORBLINDS, along with instructions about how to use our site and our order policies such as Shipping, Warranty, Changing/Cancelling Orders and Payment.
You can contact us by phone at 139900 or chat with us.
You can also email us: firstname.lastname@example.org
We treat the security of your information very seriously. For this reason, we have chosen to use NAB Transact to process all our payments.
Upon arrival at the payment page of the shopping cart you will be given the option to pay with NAB's secure Visa and Mastercard processing facilities.
We try to make sure you get your order as fast as possible and we aim to have your blinds installed within 3-4 weeks confirming your order. However, because our products are all custom made, there could be a variation in manufacturing time associated with every order. When you’re ordering, be sure to look at the manufacturing and shipping time in your shopping cart or ask our staff.
Mardo will do everything possible to get your order to you on time. On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted on that day.
As per our conditions of sale, once an order has entered production you cannot cancel or make any changes to the order. Mardo Blinds Ltd. will not accept a cancellation for change of mind by a customer, unless Mardo Blinds Ltd. chooses to do so at its absolute discretion. If Mardo Blinds Ltd. does accept a cancellation, the customer must pay an amount to Mardo Blinds Ltd. which in Mardo Blinds Ltd.'s reasonable view reflects the loss that Mardo Blinds Ltd. has incurred as a consequence of the cancellation (including but not limited to storage fees and any mark down). Mardo Blinds Ltd. shall set off this amount against the deposit already paid to us by the customer for this custom-made product, and refund the balance.
Please be sure to inspect your blinds as soon as you receive them and contact us immediately if there is any damage. We can arrange repairs or replacements for you at no charge. In most cases photographic evidence will be required.
Refunds will be available for all goods sold with a major fault/defect as per Australian Consumer Law.
Authorisation of refunds only happens once products have been received by Mardo Blinds Ltd. and details of the return have been confirmed and authorised by our team. Any refunds will be issued via the same payment method used in the original purchase, except for cash payments which will be refunded via electronic transfer or cheque.
Mardo Blinds Ltd. reserves the right not to offer a refund or repair where the item fault is a result of misuse, neglect or the result of normal wear and tear. Mardo Blinds Ltd. cannot be responsible for product that is altered, either by the customer, or another provider, and as a result is damaged and/or does not fit. Any repairs or replacement carried out at the request of the customer, that is not covered by our policies may incur charges. Some Mardo Blinds Ltd. products are made from natural timber, therefore slight warping may occur. There may also be slight differences in colour and grain giving a unique appearance to each blind.